Are there traces of mould? If it is infiltration, the mould will be in the first 40 cm of the wall height (due to incorrect waterproofing of balconies and terraces) or on the ceiling (if there are problems with waterproofing on the upper floor). In this case, the problem must be managed with the condominium. If it is a question of thermal bridges (=if the mould is at a point of increased heat flow), the mould will be in the corners (at the 'junction' of several walls). If other flat blocks also have the same problem, there may be poor insulation of the entire flat block or a problem with the exposure of the flat itself. In this case, the problem should be handled with the condominium. If the problem occurs only in one flat, it may be attributable to 'wrong user habits' (e.g. clothes drying in the house, poor indoor air exchange, etc.). In this case, the problem can be solved or mitigated by manually opening the windows or by installing Controlled Mechanical Ventilation (CMV) devices. Does the plaster have cracks and/or fissures? Casavo's guarantee covers you if less than one month has passed since the work was completed; cracks have appeared on pre-existing plastered/broken walls Casavo's guarantee does not cover you if: the cracks have appeared on pre-existing walls that have only been painted according to the project plans; the flat is located near infrastructure that may cause vibrations (e.g. metro, tram, bus, etc.); there have been vibrations caused by any other external factor (e.g. a neighbour carrying out work, assembling furniture or posters, etc.). Walls and window frames do not have adequate sound insulation? Casavo's guarantee covers you if the walls and window frames in question have been renovated.

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